Posted on March 13, 2012 - by Memphis Istaboa

Ayers Marine Electronics, Chesapeake, VA — The Good and the Bad

The Good: Ayers Marine Electronics sent an nice intelligent young fellow out to upgrade the software on my Raymarine gear and wire a new depth transducer that I was having Atlantic Yacht Basin replace. The technician was quick, helpful, and professional…  and kindly showed me how I could download the software from the internet and install it myself. We talked about the industry for a while and he left. I installed the new firmware and everything worked great. The next day he came back and within an hour had the transducer spliced and the job was done, even helped me tie the boat up after leaving the lift. We have a good opinion of this technician and I wish I could remember his name so I could pass that along. He received a generous gratuity.

The Bad: I was charged more than $1000.00 for a job that was worth less than half that. Todd Ayers argued his point and I disagreed. I wouldn’t pay that amount.  We finally came to an agreement for $450.00 after a lengthy discussion that became a bit ugly.

Our opinion of Ayers Marine Electronics is not a good one simply because of the billing, then the argument. Their work was good and done on time.

Here’s to safe and happy cruises,

Cheers,

Bob