Archive for the ‘Yacht companies/Brokerage/Sales’ Category
Posted on February 3, 2012 - by Memphis Istaboa
Nordhavn South East, Stuart, FL
We’ve been working with Andy Hegley and Nordhavn SE for almost 10 years now and they have always been good folks. Before and after the sale of Istaboa.
We were a brokerage boat and Andy had found me such a good deal that there wasn’t much profit for Nordhavn, but they still treat us the same as if we had bought a new boat. Always very courteous and professional.
The whole crew at the Stuart office are great. Robin is always helpful at finding those Nordhavn specific parts, John and George are great sources for info regarding these boats, and the other sales reps Ray and Ted are also knowledgeable and helpful fellows.
Case in point: Remember that watermaker line that burst and sprayed fresh water all over me in the engine room? I call John, the Service Mgr. for Nordhavn SE, to do the repair. He sent a nice young fellow to fix it who accidentally broke the pump housing.
The kid comes up from the engine room wearing a look of despair and tells me our problem just got worse. He owned up to breaking it and apologized. I told the young guy… “don’t worry, shit happens, I appreciate your honesty.”
John searched for the pump housing and called to tell me they didn’t make it anymore… said they would replace the whole pump at no charge, he then also apologized.
The next day John called back and said he had found the housing and asked if repairing the old one was acceptable to me. I agreed and they fixed it.
That’s good customer service.
Our opinion of Nordhavn South East is a very good one.
